岗位职责
Enter and process customer orders and ensure internal communication from order confirmation to invoicing in compliance.
Monitor order confirmation and track order fulfillment and AR process
Update client on order status
Handle client enquiries, complaints and disputes in a professional manner
Trigger SAP invoicing after shipment of goods and forward to FS (China only)
Build and maintain good relationships with external customers by providing excellent service and advice
Liaise with internal department including Sales, SCM, Logistics, Finance , Accounting
Generate and handle customer complaint orders in SAP system
Generate regular activity reports
Perform clerical and administrative work
Tasks assigned by supervisor
任职要求
Bachelor degree in Trade or Business Administration