职位描述
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职位描述:
main purpose of the job:
in close cooperation with corporate coverage and in line with internal and external regulations, customer service specialist acts as direct contact for clients for account related topics such as account opening, account maintenance as well as daily transactions such as payments, usage and handling of existing credit facilities and deposits. executes standard transactions initiated by client relationship manager or directly by the customer. handles and coordinates requirements for initial and subsequent reviews of cdd (kyc) in relation to the application of internal and local banking regulation. ensures good customer relation by maintaining customer claims and handling complaints fairly and effectively.
key responsibilities and duties:
transaction related
• own, manage and successfully resolve client’s transactional queries, issues and complaints regarding incoming/ outward payment
• handling of customer time deposits in different currencies
• assist customers in transaction documentation respecting internal guidelines and external regulations;
• advising foreign exchange and deposit interest rates to customers (via treasury) and follow up disposal
• receive and attend to customers’ enquiries on ebanking in course of day to day work;
• trace account reconciliation collection / pending payments issues, etc
account related
• assists customers through account opening/ closing and account maintenance procedures and provide good client experience.
• collect and pre-check related account related documents upon receipt
• conduct client visits if required
credit facility related
• assist / remind on existing loan rollover/ repayment if any
• handling of new draw-downs on existing credit facilities and follow up disposal
• actively monitor the client’s facility utilisation,
kyc/ cdd related
• perform kyc screening for ntb / etb clients during account opening/ maintenance process
• assists customers in procedures and activities related to the review and monitoring of cdd (kyc) documentation in compliance with internal and local banking regulation;
• supports the relevant units of the branch in cdd (kyc) procedures for financial institutions
other ad hoc tasks
• handling inquiries from milan, munich, and/or other relevant internal/ external units.
• supports corporate coverage with standard and compliance reporting requirement
• supports ad hoc project requirement
required qualification:
• solid knowledge of
-local regulations and requirements related to corporate accounts and commercial bank transactions;
-kyc related requirements for corporate customer relations;
• basic knowledge of commercial banking products such as financing, deposits, foreign exchange spot and foreign exchange derivatives.
• fluent in english writing and conversation;
• italian language skills preferred;
• good in communication skills.